Terms of Sale
Draft. Not yet reviewed by a lawyer.
Effective [EFFECTIVE DATE].
These are the terms for buying from The Rad Dog by Rad Fam Gear at theraddog.com. They're written to be read. When you place an order, you agree to them.
1. Who we are
The Rad Dog by Rad Fam Gear is a trade name of [BUSINESS NAME], [ADDRESS] ("we", "us"). Email: [CONTACT EMAIL].
LAWYER CHECK 1: legal name, address, and the form of the entity.
2. Who can buy
You must be 18 or older. We deliver to addresses in the 50 United States and Washington, DC. We sell to people buying for themselves or as gifts, not for resale.
3. What you're buying
- Printed for you. Every item is printed after you order it, by our print partner, Printful. Nothing is held in stock.
- The pictures are mock-ups. The preview shows the design placed on a picture of the garment. The real print can differ a little in size, position and color, and colors look different from screen to screen.
- Sizes. Measurements are in the Size guide. Garments can vary by up to 2 inches from the chart. Please check the guide before you order: we can't exchange for size (section 8).
- The art. Our designs are made by our team with AI-assisted illustration.
- We can change or stop selling any design or garment at any time. That doesn't affect an order you've already placed.
4. Prices, shipping charges and sales tax
- Prices are in US dollars.
- Before you pay, the checkout shows the price of each item, the shipping charge, any sales tax for your delivery address, and the total. That total is what we charge.
- We charge sales tax where we're required to collect it. If we don't collect sales tax on your order, your state may ask you to report and pay use tax on it yourself.
- If we've shown an obviously wrong price by mistake, we may cancel the order and refund you in full instead of filling it.
LAWYER CHECK 2: the use-tax sentence (the accountant should see it too), and the pricing-error sentence.
5. Ordering and payment
- Payment is by card, processed by Square. Your card details go straight to Square; we never see or store your full card number.
- Your card is charged when you place the order.
- Your order is accepted when the confirmation page appears with an order number. Please save or print that page: it is your receipt.
- We may refuse or cancel an order, for example if we can't print it, can't deliver to the address, or suspect fraud. If we cancel an order you've paid for, we refund you in full.
LAWYER CHECK 3: the moment the contract is formed, and the right to cancel after payment.
6. Shipping and delivery
- When it ships. Your order ships within 6 business days of the day you order. Business days are Monday to Friday, not counting US public holidays.
- If we're late. If we can't ship within that time, we'll email you a new shipping date. You can then choose to wait or to cancel for a full refund. If we can't give you a date, or the delay is long, we'll ask whether you still want the order and refund you if you don't say yes.
- When it arrives. After it ships, standard delivery usually takes 3 to 4 business days. That part is an estimate: the carrier, the weather and busy seasons can add time, and we can't promise a delivery date.
- Your address. We send the order to the address you gave. If it's wrong, email us at once: we can correct it only before the order ships. If a package comes back because the address was wrong or it wasn't collected, we'll contact you to send it again, and a second delivery charge may apply.
- Lost in transit. Until the carrier's tracking shows your order delivered to the address you gave, a loss is ours to put right (section 8).
LAWYER CHECK 4: this section carries the federal mail and internet order rule (16 CFR Part 435). Confirm the ship-by promise, the delay wording, and the point at which the risk of loss passes to the customer.
7. Changing or cancelling an order
You can change or cancel an order until it goes to print, which can be as soon as the next business day. Email [CONTACT EMAIL] with your order number right away. Once printing has started we can't change or cancel it, except as section 6 says when we are late.
8. Returns, and orders that arrive wrong, faulty or not at all
Printed for you. If we get it wrong, we fix it.
- Size, color or a change of mind. Because each item is printed for the person who ordered it, we don't take returns or exchanges for size, for color, or because you've changed your mind.
- Wrong, faulty or damaged. If your order arrives misprinted, damaged, defective, or isn't what you ordered, email [CONTACT EMAIL] a clear photo and your order number within 30 days of delivery. You choose: a free replacement or a full refund. Keep the item; there's nothing to send back.
- Never arrived. If tracking shows your order was not delivered, tell us within 30 days of the estimated delivery date. You choose: a free replacement or a full refund.
- Tracking says delivered, but it isn't there. Email us and we'll help you trace it with the carrier. We can't promise a replacement or refund when the carrier shows delivery to the address you gave.
- Refunds go back to the card you paid with, within 7 business days of our agreeing the refund. Your bank may take longer to show it. A full refund includes the shipping and sales tax you paid.
- Your legal rights. The 30 days above is how quickly we ask you to tell us so that we can put things right fast. It does not take away any right the law gives you that can't be limited by agreement.
LAWYER CHECK 5: (a) whether the replace-or-refund promise is a "written warranty" under the federal warranty act and, if so, what the page must then say; (b) whether a 30-day reporting window is enforceable for defects that show up later, such as a print that fails in the wash; (c) California's and other states' rules on showing a no-returns policy; (d) the "delivered but not there" position.
9. Our designs and this site
The designs, the name The Rad Dog, the name Rad Fam Gear, and the words and pictures on this site belong to us or are used with permission. Buying an item doesn't give you the right to copy the design or to print it yourself. You're welcome to post photos of yourself, and your dog, in what you bought.
LAWYER CHECK 6: what the shop can truthfully claim to own in art made with AI tools (LAUNCH_RISKS.md, risk 10), and the trademark position (risk 11), before this section is final.
10. What we're responsible for
LAWYER CHECK 7. Not drafted. A lawyer must write this section: any limit on the shop's liability, and anything about implied warranties. This draft deliberately contains no "as is" wording and no disclaimer in capital letters, because a shop that promises in writing to replace or refund faulty goods may not be allowed to disclaim the promises the law implies, and a wrong disclaimer is worse than none. Until a lawyer writes it, the page says only:
If something we sold you is faulty, section 8 says how we put it right. Nothing in these terms limits any right the law gives you that can't be limited.
11. The law that applies, and disputes
LAWYER CHECK 8. Lawyer to confirm or rewrite.
If you have a problem, email [CONTACT EMAIL] first. Most things are fixed with one message.
These terms are governed by the laws of the State of Washington. Any court claim between us will be brought in the state or federal courts in [COUNTY] County, Washington, unless the law where you live gives you the right to bring it there.
This draft has no arbitration clause and no class-action waiver.
12. Changes to these terms
We may change these terms. The version on this page on the day you order is the one that applies to that order.
13. Contact
[BUSINESS NAME], trading as The Rad Dog by Rad Fam Gear
[ADDRESS]
[CONTACT EMAIL]