Free US shipping at $75.00 or more

The Rad Dogby Rad Fam Gear

FAQ

Short answers. The details are in Shipping & returns and the Size guide.

Ordering

How does it work?

Pick a sport, pick your dog, then choose a tee, crewneck or hoodie in your color and size. You see a mock-up on the shirt before you buy.

Are these for people or for dogs?

People. Tees, crewnecks and hoodies in unisex sizes S to 3XL. We don't make pet clothing or kids' sizes.

My dog's breed isn't here.

More breeds are on the way. Email [NEEDS JARED: support email] and tell us which one you want.

My sport and dog say "coming soon".

We're still finishing that one. Leave your email on that screen and we'll tell you when it's available.

Can I add my dog's name or photo?

Not yet. Every design is ready-made.

Can I send it to someone as a gift?

Yes. Enter their name and delivery address at checkout, and it ships straight to them. The packing slip in the package shows no prices. Put your own email in the email field, so any question about the order comes to you, not to them.

Not sure of their size? Compare a shirt they wear with the Size guide, or size up. We can't exchange a size, because each shirt is printed for them.

We can't promise a delivery date, so order at least three weeks ahead.

Is it safe to pay by card here?

Payments are processed by Square. Your card number goes straight to Square: we never see or store it. We take cards only for now.

Shipping

When will my order arrive?

Your order ships within 6 business days. If we can't ship it by then, we'll email you a new date, and you can cancel for a full refund instead of waiting.

Every shirt is printed to order. Most orders arrive 6 to 10 business days after you order: printing takes 2 to 5 business days and standard shipping 3 to 4 more. That's an estimate, not a guarantee.

Can you get it here by a certain date?

We can't promise a date, because printing and the carrier are out of our hands. For a gift, order at least three weeks ahead.

What does shipping cost?

$4.95 for the first tee and $2.20 for each extra tee. $8.79 for the first crewneck or hoodie and $2.50 for each extra one. In a mixed order the higher first-item rate applies once. Orders of $75.00 or more ship free.

Where do you ship?

The 50 states and Washington, DC. Nowhere else yet.

Do you charge sales tax?

Sales tax is shown at checkout for your address before you pay.

Will I get a confirmation email and tracking?

Not automatically yet. Your confirmation page is your receipt, so save it or take a screenshot. For an update or your tracking link, email [NEEDS JARED: support email] with your order number.

Sizing and fabric

Which size should I order?

Lay a shirt you already own flat, measure it, and pick the closest size in the Size guide. All three shirts are unisex. Between two sizes, choose the larger.

What are they made of?

The tee is 100% combed and ring-spun cotton; heather colors contain polyester. The crewneck and the hoodie are 50% cotton, 50% polyester.

Will it shrink, and how do I wash it?

The fabric is pre-shrunk. Wash cold and inside out on a gentle cycle, hang-dry or tumble-dry low, and never iron the print.

My new shirt smells of vinegar.

That's the fixing agent from printing. It's normal, and it goes in the first wash.

Returns and problems

Can I return or exchange it if the size is wrong?

No. Each shirt is printed for you, so we can't take returns or exchanges for size, color or a change of mind. Check the Size guide before you order, and email us if you're unsure.

It arrived damaged, or the print is wrong.

Email [NEEDS JARED: support email] a photo within 30 days of delivery. We replace it or refund you, your choice. Keep the shirt: there's nothing to send back.

My order hasn't arrived.

Email us with your order number and we'll check the tracking. If the carrier lost it and you tell us within 30 days of the estimated delivery date, we send a replacement or refund you.

Can I change or cancel my order?

Only until it goes to print, which can be the next business day. Email us right away. Once printing starts we can't change or cancel it.

I typed the wrong address.

Email us at once. We can fix it if the order hasn't shipped. If the package comes back to the printer, we'll contact you to send it again, and a second delivery charge may apply.

About us

Who makes the designs?

Designed by our team with AI-assisted illustration. Printed on demand by Printful. We pick the sport, the dog and the scene, an AI image tool does the drawing, and a person approves every design before it goes on sale. We say so on every design page, so you always know.

Who prints the shirts?

Printful, a print-on-demand company. They print each shirt when you order it and ship it to you.

Is Rad Fam Gear the same as Rad Grandma?

Yes. The Rad Dog picks up where Rad Grandma left off. Read the story.

How do I contact you?

Email [NEEDS JARED: support email] with your order number. We reply within 2 business days.

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